PMO Technical Program Director - US

https://www.linkedin.com/jobs/view/4152183867/?alternateChannel=search&refId=abVRq97dvGxef6Xs8O1NQw%3D%3D&trackingId=CFDqWxr7v4pJCg6bwIWC%2BA%3D%3D

Job Profile Summary:

Deliver business outcomes for strategic cross-functional customer projects or programs in the enterprise space.

Responsible for oversight of multiple customer projects or programs. There is a high degree of risk. Program objectives address complex cross-functional interdependencies between cross-functional efforts that share resources, in ones own organization as well as the customer's organization.

Demonstrates stewardship over governance and best practices across a portfolio, establishing guidelines and best practices for all delivery team members within the portfolio. Owns all project management for the portfolio, including communication, risk management, escalation management, and change management at a program level, both in ones own organization as well as the customer's organization as much as possible.

Strategic partner to leadership, the account team, and the delivery team, contributing to activities such as roadmap planning, account expansion, and delivery of a technical portfolio.

Career Level Summary:

• Recognized as an external thought leader within a strategic organization function or job discipline and requires broad and comprehensive expertise in leading-edge theories, techniques and/or technologies within own field
• Proactively identifies and solves problems that impact the management and direction of the business
• Contributes to the development of the organizational function strategy or product or business strategy
Progression to this level is typically restricted on the basis of individual capabilities and business requirements

Critical Competencies:

• Excellence: Exceeds expectations by consistently demonstrating accountability, discipline, high performance, and a proven track record of exceptional results
• Customer-driven: Prioritizes customer needs and satisfaction through collaborative and proactive problem-solving, and an unwavering commitment to customer success
• Expertise: Possesses deep understanding of customer needs and continually grows and enhances skills to provide customer-focused solutions
• Agility: Quickly adapts and responds to dynamic customer needs and expectations through innovative solutions
• Compassion: Cultivates a positive and supportive environment to effectively work together towards a common goal, fostering trust within Rackspace and with external stakeholders